customer service was superb I just received a Gallery Wrap, the order was placed on 2/6/2012 and was delivered yesterday, 2/10/2012. I had scanned in a 41 year old 4x5 wedding photograph, to replace a faded 41 year old canvas print on our wall for Valentines day. My wife was overjoyed when she saw the Gallery Wrap. I am more than happy with the quality of the product. I had concerns about a 600 dpi scan from such a small print making a quality 16x20 but your representative was correct when she told me this would work. Your customer service was superb, turn-around and shipping fantastic, and faster than I expected. Please pass our comments on to your entire staff and feel free to use them as testimonial. Thanks!
Bill and Nancy Dewey, Marysville | frustrated... I am extremely frustrated that I ordered my canvas from you last Tuesday morning and was told it would arrive 3-4 days later. Little did I know that it wouldn\'t even be sent out until a week later. By the time I should have received my canvas, it hadn\'t even been sent out. Not a peep from you guys. Not an explanation. Not an apology. Not even a heads up. Needless to say, I am frustrated. If you are running behind, let people know that are depending on your product. I had to call and inquire about the status of my order since there was no tracking number online and it had already been over a week (clearly there was no number because it hadn\'t even been sent yet) to be told, \"I don\'t know what to tell you. You should hopefully get it by Friday.\" Not even an apology or better explanation. I was depending on you guys for a deadline. That is all thrown out the window.
KEENART: We shipped the artist canvas four days after we received the order, and the free shipping took 3 days, unfortunately for an important order like this the Customer didn\'t ask for rush services or express shipping, we are really sorry for any inconvenience this may have caused. Please for next order remind us the deadline in order note section.
Robin C., San Francisco, CA | Craftsmanship are first-rate! Just a quick follow-up note to convey how pleased we were with the canvas image you produced for us. My son loved his big tiger image!
The image quality is stellar and the framing finish and craftsmanship are first-rate!
The canvas was well packaged and was delivered in perfect condition.
I’ve operated a communication design business in my city for 30 years, so I’m constantly working with vendors in the print, display and fabrication industries. I can comfortably say the quality of your product is among the best I’ve seen in that time.
Keep up the good work, and I’ll be sure to keep KeenARTS in mind for future business and referral to others.
Kaaabas, | They exceeded our expectations... We received our "prints on canvas" today and are very pleased. They
exceeded our expectations. Thank you. We certainly will be ordering more
in the future.
David, |