quality service A brief e-mail, just to let you know that the painting arrived in Ottawa, all in perfect condition. I was searching around for weeks for a way to make this shipment possible, thought it was a lost cause. So, once again, thank you so much for your help with this,
Best,
Chris, | Happiness I'm all finished framing and I just wanted to let you know it all went well. Love your frames and great service, I'll certainly order from you again!
Thanks,
Kakoo, | Response was incredible I thought customer service was a thing of the past however dealing with CanadaOnCanvas has changed that. I received a frame that was not square and contacted customer service. They were apologetic and immediately corrected the order with no problem. Their personal attention and speedy response was incredible. It was a relief to know that there is still a comoany that honours and respects customers.
Julie H, Campbellcroft, Ontario | my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, |