my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | The frame arrived in great shape. Excellent packing! It met/exceeded expectations and I appreciate all the hardware included. Made my part of the framing job easy! You folks are pros, thank you!
Ruth Kepron, | looks great! We received the photo\'s today they look great! Thank you again for everything, we will order again with out question.
Trevor, | THX Thanks Roberto and Staff. Our orders arrived this afternoon, all in perfect order. We are delighted with the giclee prints on canvas and we will now begin to promote this new format along with the very successful metal prints. Terrific work, everyone. Will be submitting a new order by the end of the week or early next week. The season here in Texas is finally beginning to get some steam and we anticipate good sales for our gallery in the next couple of months.
Until the next order, kind regards and thank you again.
Julia, |