Deeply dissatisfied. Hello: I’m sending you this message to express my disappointment in the two custom-made picture frames I received today which made up my order.
First of all I indicated in the note section for each frame that I wanted to be able to either hang my frame on the wall or simply place it standing up on a table and asked that a back for these purposes be included with each frame. I did not receive anything close to what I requested, in fact nothing close. As a result I now have two frames in my possession with no back for either which will allow or permit me to stand my frame or frames up on a table or a mantle.
Secondly, the two Styrofoam or foam backs which accompanied each frame is not near thick enough to be flush with the top, sides or bottom parts of either frame. As a result it looks as though I will have to insert something to fill in the space to enable to foam back to come flush with the frame itself.
Lastly it looks as though I received some hardware to be able to hang the frame on a wall but no picture wire accompanied the hardware for this particular purpose.
Deeply dissatisfied.
Roger, | Just wanted to let you know how pleased I am with the floating frame I ordered. It is beautifully made and the quality is outstanding. It was also received incredibly fast, especially considering it was \"custom\" sized to my exact specifications. And finally, I had an immediate change of mind on my order after placing it, and called the next day to see if I could alter it. This request was granted without hesitation. I could not be happier and will definitely order again in the future. Thanks for an outstanding product and excellent customer service.
Jacqueline T., | Thanks a million!!! Thanks a million for the photo!!!!! I love it, merry Christmas!
Andrew, | Thank you Kate! I ordered a photo of my daughters edited in to Pop art and I am thrilled with the results. I must add that the person I was dealing with (Kathleen) was so patient and accommodating that I tried to look up her last name through your company website so I could send a personal thank you note to your office in Vancouver. Her demeanor was fantastic, despite my numerous requests for changes/additions, and the final result was a exactly what I had in mind. My order was shipped out today and I can\'t wait to see it. Thank you!
Cynthia Tormann, Kingston, Ontario |