my frustration I just wanted to express my frustration with my order and service from last month. I ordered floating frames because I had some canvases I wanted to put between two pieces of glass to display and my online research showed that's what they were called. When my order arrived I was surprised to find that floating frames means something else on this website and of course I couldn't return them. So I was out $300. I also didn't receive all of the pieces to hang the other regular frames I had ordered and when I called, the woman on the phone didn't believe me at first and then never sent the supplies she promised. I bought them at Loews last week. I've worked with several online frame shops the last few years but this has been the worst experience.
Melinda, | Order process has been basically seamless, but I am still awaiting delivery and having trouble with FedEx who are indicating delivery was not possible, although I was waiting within 1 metre of my phone all day. In spite of 40 minutes on phone with them and confirmed they have the correct address, they will only attempt delivery again tomorrow. I can wait again all day today, but tomorrow have a few essential errands, so not sure what to do about this and it has really soured me on the whole experience
Janet M., | Excellent service Excellent service. Quick turn around time ordered on Dec 14th, received an email to clarify info on the 15th (happy to receive email as I was unsure about size so this communication put my mind at ease) and received email stating it was in transit with Canada Post the next day. Received delivery on Dec 21st. Very pleased with product.
Jean, Ottawa | Excellent work... Excellent work, reasonable prices, quality shipping...what's not to like? :)
John Scott, Brandon |